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At PreAxia, we like to think of all our members and partners as members of our PreAxia Community. We are dedicated to providing leading customer support to ensure that every member of our community benefits from our solution and enjoys a positive and rewarding experience.

Technical Support

For registered users, PreAxia offers a variety of options for technical support and information to facilitate optimum use and performance. We offer a regular feed of updates on the system, troubleshooting FAQs, and LIVE CHAT support. To access technical support, simply LOG IN now!

Claims Support

Our automated claims system for Health Spending Accounts provides fast and reliable adjudication with electronic funds reimbursement within 24 hours. Our e-benefits guide provides the answers you need to make proper claim submissions and our innovative internal messaging service for members. To access these features, simply LOG IN now!

Live Chat

If you require assistance, a PreAxia Customer Care agent is available by Live Chat every Monday to Friday between 9:00am and 10:00pm (Eastern Time). These dedicated agents help registered members with a variety of questions to ensure the ultimate experience available. It is easy and available at the click of a mouse! Have a question? Simply open a LIVE CHAT session with one of our agents!
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